Frequently Asked Questions

Free literature orders:

 All literature items will be shipped via United States Postal Service (USPS) or least expensive shipping method. For expedited delivery, please contact Member Services at 800-549-2647, ext 411 (US & Canada), 317-875-8755 (all other areas).

State Sales Tax:

Members and clubs in Indiana and Ohio will have state sales tax added to all orders. For clubs with state sales tax exemption, an exemption certificate will be required prior to an order being placed. By State law we are required to maintain a copy of the certificate on file. Contact Member Services for more information.

School Purchase Orders:

For the speediest service, we suggest payment be made by credit card and present the invoice to your school for reimbursement. If your Key Club, Circle K, Builders Club, and/or K-Kids club is in a U.S. school, and your school’s purchasing policy requires receipt of goods before payment is processed, please mail or fax your school purchase order. We will open a net 30 account with a maximum of $750 on orders placed. An invoice will be shipped with your merchandise. Payment in full must be received within 30 days of the invoice date.  Please mail payment with a copy of the invoice to: Kiwanis International, Attn: Accounts Receivable Dept, 7200 Industrial Row Dr, Mason, OH 45040.

Gift Certificates:

The practical gift that’s perfect for everyone and occasion. Gift certificates are available in $25.00 increments and may be redeemed for any merchandise purchase, including online orders. Recipients will receive a gift code via email to redeem for their favorite merchandise items.

Ordering larger quantities than shown in inventory:

Select apparel items may be purchased in larger quantities than shown in inventory.  For those apparel items the following statement will be indicated on the item. "This item may qualify to be purchased in larger quantities. Please contact Member Services atmemberservices@kiwanis.org, or call 800-549-2647, ext 411."

Still have questions or need assistance?

Our friendly Member Services staff is waiting to assist you. Contact our staff Monday through Friday, 8:30am-4:45 pm (EST) via telephone, 800-549-2647, ext 411 (US & Canada), 317-875-8755 (all other areas, or email to store@kiwanis.org