Frequently Asked Questions
How To Pay For Your Order:
Catalog orders must be prepaid. Payment may be made by charge card (Visa, MasterCard, American Express, or Discover), personal or club check, money order, or cashier’s check (U.S. dollars or current equivalent). Please send your check for Merchandise only; other payments due to Kiwanis should be made separately. Also, be sure your name and address appear on the check. No cash or C.O.D. orders will be accepted. Please don’t mail cash, coin, or stamps to pay for your order.
Questions About An Order Already Placed Or Received?
Our friendly customer service staff is waiting
to help you. Simply call 1-800-549-2647, ext. 411#
Monday through Friday, 8:30 am - 4:45 pm
(EST). Please contact us within 5 days of
your receipt of merchandise, and have your
customer number and invoice or order
number handy. If you wish to write, send
correspondence to: Kiwanis Family Store,
Kiwanis International, 3636 Woodview Trace,
Indianapolis, IN 46268-3196, or via e-mail at:
store@kiwanis.org
.
Indiana Sales Tax:
INDIANA CLUBS AND MEMBERS must add 7% sales tax to merchandise orders including freight or furnish notice of sales tax exemption.
School Purchase Orders:
For speediest service, we recommend that you pay by charge card and present the invoice to your school for reimbursement. If your Key Club/Circle K/Builders Club/K-Kids Club is in a U.S. school, and if your school’s purchasing policy requires receipt of goods before payment will be processed, please mail or fax your school purchase order. We will bill on open account up to a maximum of $750 in orders for no more than 30 days. Our invoice will be shipped with your merchandise. Please forward the invoice to your accounts payable department immediately. Payment in full must be received within 30 days of the invoice date.
Gift Certificates:
The practical gift that’s perfect for everyone and any occasion. Gift certificates are available for all Kiwanis organizations in any amount $10.00 and over, and may be used for any merchandise purchase, including on-line orders. Item #10005.
Five Convenient Easy Ways To Order:
Order Online
Use the handy on-line shopping cart to order stock and personalized items. E-mail notification is sent to confirm receipt of order.
Order by Fax
TOLL-FREE, 24 HOURS 1-800-825-8289 Remember to include all your charge card information! If you experience a transmission problem, be sure to note on your next transmission that this is your second fax to avoid a duplicate order. Orders requiring printing, engraving, or other personalization will be accepted by fax. Please type or print your order clearly.
Order by Phone
CALL TOLL-FREE 1-800-KIWANIS, ext. 411# (1-800-549-2647) 8:30am-4:45pm EST Monday through Friday To speed phone order placement, be sure to have your charge card handy (a completed order form will shorten your call). To avoid costly errors, telephone orders will NOT be accepted for merchandise requiring printing, engraving, or other personalization.
Order by Mail
Mail orders may be paid by check, money order (payable in U.S. dollars or current equivalent), or charge card. To ensure the accuracy of your order, please fill out the order form completely, then mail to: Kiwanis Family Store, Kiwanis International, 3636 Woodview Trace, Indianapolis, IN 46268-3196 USA. Orders requiring printing, engraving, or other personalization will be accepted by mail. Please type or print your order clearly.
Shop In Store
VISIT THE STORE LOCATION AT:
Kiwanis International Headquarters
3636 Woodview Trace
Indianapolis, IN 46268