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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
RETURN POLICY
Returns
Start your online return by clicking the Start A Return button above.
Returns can be processed quickly and easily through our online store. A return authorization number will be required to return merchandise. Repack the merchandise carefully. When possible, use the original carton and packing materials. Items broken due to poor packaging for return transit will not be refunded. We accept returns within 6 months from the date of purchase.
If you request a refund:
For orders paid with a credit card, a credit will be placed on your credit card account (please allow two billing cycles for the credit to appear on your statement). For orders paid with a gift code, refunds will be issued to the original gift code.
A return label cost will be assessed for any returns. If a return is necessary because of an error with the original order the fee will be waived.
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