Returns: Unworn and unused items are eligible for return. Sales of customized products are final.
- To start a return, log in to your account.
- Open the document for the order that you want to return and select RETURN in the top right corner.
- Enter the details of your return and click "Create Sale Return."
- Repack the merchandise carefully. When possible, use the original carton and packing materials. Items broken due to poor packaging for return transit will not be refunded.
- Include the original packing slip or order number for faster processing of your return.
- If you need to exchange an item, a refund will be issued to your original order. Complete a new order if a replacement item is needed.
We accept returns within six months of the date of purchase. If you request a refund:
- For orders paid with a credit card, a credit will be placed on your credit card account. (Please allow two billing cycles for the credit to appear on your statement.)
- For orders paid with a gift code, a new gift code with the refunded amount will be provided to you as credit.
If you need additional assistance with returns or exchanges, contact our member services team at memberservices@kiwanis.org, or call 1-800-549-2647.
Shipping cost: A return label cost will be assessed for any returns. If a return is necessary because of an error with the original order, the fee will be waived.
Warehouse Responsibility for Shipments: Our warehouse is responsible for your order until it's picked up by the shipping carrier you selected at checkout. Once your package is in the carrier's hands, they are responsible for it in transit.
Choosing a Shipping Option: USPS Priority Mail and UPS/FedEx include tracking and limited liability coverage for lost or damaged packages. USPS Ground Advantage includes tracking but no liability coverage for your shipment.
Kiwanis International is not responsible for delivered packages that are lost or stolen.
If you have questions about the best shipping option for your package or if your shipment is lost, delayed, or arrives damaged, contact our Member Services team for assistance.
Member Services: memberservices@kiwanis.org or 1-800-549-2647 (U.S. & Canada) | +1-317-875-8755 (all other areas)
International Shipping:
International orders must ship to a valid street address. Packages cannot be shipped to post office boxes.
Free literature orders:
All literature items ship via United States Postal Service (USPS) or least expensive shipping method. For expedited delivery, contact Member Services at 1-800-549-2647 (U.S. & Canada) or +1-317-875-8755 (all other areas). If you are attempting to order large quantities of free literature, please contact Member Services directly. Please note duplicate orders of free literature will not be fulfilled by our warehouse.
State Sales Tax:
For clubs with state sales tax exemption, an exemption certificate is required prior to an order being placed. State law requires Kiwanis International to maintain a copy of the certificate on file. Contact Member Services for more information.
Payment Methods:
All orders must be placed via credit card or gift card. The Kiwanis Family Store does not accept checks.
Gift Certificates:
Kiwanis International Store Gift Cards make it easy to support clubs, recognize volunteers, and purchase official Kiwanis merchandise. This policy describes how Gift Cards are purchased, used, and managed across Kiwanis and our Service Leadership Programs: Key Club, Circle K International (CKI), Builders Club, K‑Kids, and Aktion Club.
Kiwanis Family store gift cards are redeemable only at the Kiwanis Family Store. The Kiwanis Family store issues digital gift cards as electronic codes delivered by email or displayed in an account.
Digital Gift Cards may be purchased directly from kiwanis.org/store.org. Kiwanis International does not sell physical Gift Cards. To help prevent fraud, purchase only from Kiwanis International or authorized Kiwanis sales channels.
Gift Cards are redeemable exclusively on kiwanis.org/store for official Kiwanis merchandise and materials, including items for Kiwanis clubs and all Service Leadership Programs (Key Club, CKI, Builders Club, K‑Kids, and Aktion Club). Gift Cards are also accepted at Kiwanis International Convention Events and the Kiwanis Family Store in Indianapolis, IN. Gift Cards are not accepted by unaffiliated third‑party merchants, district or club stores. Gift cards are not redeemable on authorized licensee websites such as shopkiwanis.com.
Available denominations are $5, $10, $25, $50, $75, or $100. Kiwanis International may set reasonable per‑order and per‑account limits to protect members and reduce fraud.
Gift Cards expire after 5 years. No service, dormancy, or inactivity fees are charged.
You may redeem one or more Gift Cards in a single transaction, subject to system limits. If a purchase exceeds the Gift Card balance, you may pay the difference with another accepted payment method. Gift Cards are applied as a form of tender at checkout.
To check a balance, sign in to your Kiwanis International Store account (if available) or contact Member Services. For order adjustments or cancellations, please retain your Gift Card until the order is finalized, as refunds are typically returned to the original form of payment.
If an item purchased with a Gift Card is returned under our return policy, the refund will be issued back to a Gift Card. Gift Card purchases are final and non‑refundable.
Treat gift cards like cash. Lost, stolen, or damaged cards may not be replaced. If you have proof of purchase and sufficient card details, contact Member Services—we will attempt to assist at our discretion.
Gift Cards cannot be redeemed for cash, used to purchase other gift cards, reloaded, resold, or transferred for value. Gift Cards are void where prohibited.
Kiwanis International may delay, refuse, or cancel a Gift Card transaction and may suspend or deactivate Gift Cards associated with suspected fraud, abuse, or policy violations. Protect electronic codes and account credentials from unauthorized access.
Gift Cards are redeemable toward merchandise, taxes, and shipping where applicable. All transactions are processed in U.S. dollars. International redemption is not supported. If you need assistance with an international order, please contact Member Services.
Clubs, districts, and sponsors purchasing multiple Gift Cards for recognition or events should contact Member Services for assistance with large orders.
Kiwanis International is committed to accessibility. If you require assistance purchasing or redeeming a Gift Card, please contact Member Services.
Cards issued for loyalty, award, promotional, or fundraising purposes may be subject to different disclosures or restrictions as permitted by law.
Kiwanis International may amend this policy at any time. The version posted on store.kiwanis.org supersedes prior versions.
For balance assistance, bulk orders, accessibility, or other questions, visit kiwanis.org/store and contact Member Services.
Delivery Times:
In-stock orders ship within three business days. Customized items do not ship immediately and take an additional two to eight weeks. Check your order before paying to ensure that your personalization details are correct and the delivery window is acceptable. Expedited shipping methods do not include Saturday delivery unless otherwise noted. If overnight delivery is needed, email memberservices@kiwanis.org or call 1-800-549-2647.
Ordering larger quantities than shown in inventory:
Select apparel items may be purchased in larger quantities than shown in inventory. If interested, email memberservices@kiwanis.org or call 1-800-549-2647.
Still have questions or need assistance?
Email our friendly Member Services staff at memberservices@kiwanis.org. Or call us Monday-Friday, 8:30 a.m.-4:45 p.m. ET, at 1-800-549-2647 (U.S. and Canada) or +1-317-875-8755 (all other areas).